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You run a business, make sales, advise clients, and in general are in-touch with what’s going on every day. You know who your good customers are, know what you don’t want, and know how to price your product so you can make a profit.
So does it surprise you when large companies do things so bizarre you wonder if anyone provides common sense to their decisions? Look at the following.
I’m booking an airline flight. A coach ticket was about $500, first class about $1,500, first class using miles was 90,000 miles, and first class with money plus miles was $400 plus 124,000 miles.
The hotel was $175 cash, 20,000 points, or $225 plus 10,000 points.
Really? I can get a flight for fewer miles than cash plus miles. I can get the hotel for less cash than the amount of cash plus points. I booked the flight over the phone and I could visualize the agent rolling her eyes when she read me the options.
If you or I offered “deals” like the above to our customers and clients they’d question our sanity and look for someone else with whom to work.
This is another episode from the “You can’t make this stuff up” book.
“The only reason we ask other people how their weekend was is so we can tell them about our own weekend.” Chuck Palahniuk

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