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People are stressed. Covid has us wondering, frustrated, concerned, and for some, scared. And it boils over into passive-aggressive, snotty, and even mean behavior. And I’m not referring to those making it political.

How else to explain an email I received last week that said, “…if you were a real business you would have answered your phone.”

Okay, I get it. But just think, what if I was someone who could help this person? Or, someone who could buy something from their company?

I preach relationship, relationship, relationship to my clients. Don’t blow it before you have a chance.

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