I’ll break his talk into three sections.
- Business decisions can create innovation. Ask what you are doing and how you’re selling it. Apple upended the music business by selling 99-cent songs.
- EXperience – ask how you can change the customer’s experience.
- Technology – who can provide the technology for you? You don’t have to do it yourself.
Third, leadership – determine what you are really good at and surround yourself with people who fill your weaknesses. Above all, leadership requires grit so you can persevere through challenges. Leadership also means stepping back and asking (yourself and your team), “If we dreamed, what would we do differently?” Then do two or three of your dreams.
“People who are wrapped up in themselves make small packages.” Benjamin Franklin