March 12, 2014
Provide Value – Be Needed
I'm in Antigua on our annual Rotary service project. Last week I was talking with my friend Jeff Mason at Newport High School - his…
March 10, 2014
Pick Your Battles (in Business)
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March 10, 2014
Some Things Never Change
Back in the 1990’s, in the days when you actually paid for long distance phone calls, I called my telephone company salesperson (when you also…
February 5, 2014
You Don’t Need to Badmouth the Competition
We recently had the “pleasure” of going mattress shopping. For the last few years we’ve said that when it became time to get a new…
January 29, 2014
Are Your Employees Really Valuable Team Members?
In January 2014 Delta Airlines announced a new membership policy for their Sky Clubs. In simple terms, they doubled the annual fee and got rid…
January 23, 2014
So You Think You Know Your Customers?
On December 17, 2013 Bloomberg Businessweek published an article titled, “Proof That It Pays to Be America’s Most-Hated Companies.” The theme of the article is…
January 15, 2014
Strategy-Implement-Execute
Sports and business have a lot of similarities with great analogies and stories (that make a point). Last week I was discussing the recent football…
December 31, 2013
Don’t Do Anything Below Your Pay Grade
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December 27, 2013
Exploit Your Competitive Advantage and Thrive
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